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derivalomiq

Financial Planning Made Simple

Privacy Policy

Your data protection rights and our commitment to privacy

Last Updated: 15th March 2025
At derivalomiq, we take your privacy seriously. This comprehensive policy explains how we collect, use, protect, and manage your personal information when you use our rolling budget techniques platform and educational services.

Information We Collect

Personal Information

Account Information: Name, email address, phone number, and billing details when you register for our services
Profile Data: Educational background, financial goals, and learning preferences to personalise your experience
Communication Records: Support conversations, feedback submissions, and course-related interactions
Payment Information: Billing addresses and transaction data (card details are processed securely by our payment providers)

Usage Data

We automatically collect information about how you interact with our platform. This includes pages visited, time spent on different sections, course progress, and technical details like IP addresses and browser types. We also track which budgeting tools you use most frequently and how you navigate through our educational materials.

How We Use Your Information

Your information helps us provide better educational experiences and improve our rolling budget techniques platform. We use personal data to deliver course content, track your learning progress, and send relevant updates about new features or educational opportunities.
Service Delivery: Providing access to courses, tracking progress, and maintaining your account
Communication: Sending important updates, educational newsletters, and responding to your enquiries
Personalisation: Customising content recommendations and learning paths based on your interests
Platform Improvement: Analysing usage patterns to enhance our educational tools and user experience
Legal Compliance: Meeting regulatory requirements and protecting against fraudulent activities

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we work with trusted service providers who help us operate our platform effectively. These partners include payment processors, email service providers, and analytics companies that help us understand how our educational content performs.

All third-party providers are carefully vetted and bound by strict contractual obligations to protect your data. They can only use your information for the specific services they provide to us.

We may also share anonymised, aggregated data for research purposes or to demonstrate the effectiveness of our rolling budget techniques. This data cannot be used to identify individual users and helps us contribute to broader financial education research.

Your Privacy Rights

Under UK data protection laws, you have several important rights regarding your personal information. We've designed simple processes to help you exercise these rights whenever needed.

Access Your Data

Request a complete copy of all personal information we hold about you, including account details and usage history.

Correction Rights

Update or correct any inaccurate personal information in your account at any time through your profile settings.

Data Deletion

Request complete deletion of your account and associated personal data, subject to legal retention requirements.

Processing Restrictions

Limit how we use your information while maintaining your account access and course progress.

Data Portability

Export your personal data in a structured format to transfer to another service provider if desired.

Objection Rights

Object to specific types of data processing, including marketing communications and analytics tracking.

Data Security and Protection

We implement multiple layers of security to protect your personal information. Our platform uses industry-standard encryption for data transmission and storage, with regular security audits and updates to maintain the highest protection standards.
Encryption: All data transfers use TLS encryption, with sensitive information encrypted at rest using AES-256 standards
Access Controls: Strict employee access policies with role-based permissions and regular access reviews
Monitoring: Continuous system monitoring for unusual activity and automated threat detection
Backup Procedures: Regular encrypted backups stored in geographically separate locations for data recovery
Incident Response: Comprehensive procedures for detecting, containing, and responding to any security incidents

Data Retention

We keep your personal information only as long as necessary to provide our educational services and meet legal requirements. Account information and course progress are retained while your account remains active, plus additional periods as required by financial regulations.

Marketing communications data is retained until you unsubscribe. Usage analytics are typically anonymised after 18 months, while financial records may be kept for up to seven years to comply with UK tax and accounting requirements.

International Data Transfers

While we primarily store data within the UK and European Economic Area, some of our service providers operate globally. Any international data transfers are protected by appropriate safeguards, including adequacy decisions, standard contractual clauses, or other legally approved mechanisms.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and help us understand how our educational content performs. Essential cookies are necessary for basic site functionality, while optional cookies help us personalise content and measure engagement.
You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may affect some platform features, but core educational content remains accessible.

Children's Privacy

Our services are designed for adults and we don't knowingly collect personal information from children under 16. If we discover we've inadvertently collected such information, we'll delete it promptly and take steps to prevent future collection.

Policy Updates

We review this privacy policy regularly and may update it to reflect changes in our services or legal requirements. Significant changes will be communicated through email notifications and prominent notices on our platform. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Privacy Questions and Requests

For any privacy-related questions or to exercise your data protection rights, contact our Data Protection Team:

derivalomiq Privacy Team
Urban Moorings, The Boathouse Commercial Wharf
Lower Horseley Fields
Wolverhampton WV1 3DZ
United Kingdom

Email: privacy@derivalomiq.com
Phone: +441902900300

We respond to privacy requests within 30 days and provide regular updates for complex enquiries.